Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.4/5 1,173 reviews

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Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
Spain

GPS:40.4139175, -3.6944082999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,173 reviews

TripAdvisor Rating  4.0/5  1,287 reviews

Experience-top notch service and comfort at conveniently located hotel in the city center

Customer review rating 5.0/5

Sheelah K. Families - Confirmed reviews ALL

Our stay at the hotel was truly exceptional, and Rosario's service added an extra layer of warmth and attentiveness that made our experience memorable; her genuine care and professionalism went above and beyond, creating a lasting positive impression. Thank you so much for your hospitality and to the other staff in this hotel.

Dear SHEELAH VANESSA K., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager

Well located comfortable but noisy hotel

Customer review rating 3.5/5

Sue H. Solo - Confirmed reviews ALL

Extremely well located modern hotel opposite the Prado. My room was small and a bit spartan but had a comfortable bed and adequate storage space. The bathroom was good, with a nice shower, products and hairdryer. Unfortunately because of the hard floors in the bedroom above there was a lot of noise from the room above. I could hear them walking around early and late, and on the last year dragging the hoover as I got up.

Dear SUSAN H., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front desk Manager

The staff are amazing…..

Customer review rating 5.0/5

Jblack Couples - Confirmed reviews ALL

The staff are amazing. We had trouble entering the road due to the police had called off the road for a religious festival, but the staff were very helpful talking direct to the police so we could gain access to the hotel and the parking.. The room is very comfortable clean breakfast has a great buffet with plenty of choice. The hotel is located directly opposite the Prado Museum and a two minute walk away from the touristic bus stop. If we could go to Madrid again, we will definitely stay here.. we thank everyone at the hotel

Dear JEAN B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alessia Gobbo Front desk department

Great stay

Customer review rating 5.0/5

Fadi H. Couples - Confirmed reviews ALL

Well done to the front office and f&b team for the 5 star services and personal touches in my stay

Dear Fadi Gdayyan Freih h., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front desk Manager

A very good place to stay

Customer review rating 4.0/5

Geoff J. Families - Confirmed reviews ALL

The staff was attentive and very helpful as we had to change our travel plans multiple times. The accomodations were great for our family although we required the handicapped accessible room. We would rate it a 6/10 for accessibility as it was difficult to maneuver a normal sized wheelchair and there was not a fold down shower bench as is sometimes seen in other hotels. We unfortunately could only stay one night, but we would definitely return!

Dear Samantha Ann J., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front desk Manager

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Other web-users rate our hotel

  • 776 reviews 9.4/10 Location
  • 760 reviews 6.9/10 Room
  • 880 reviews 9.2/10 Service
  • 72 reviews 2.6/10 WiFi
  • 456 reviews 5.1/10 Comfort
  • 434 reviews 8.3/10 Breakfast
  • 243 reviews 8.6/10 Cleanliness
  • 24 reviews 5.4/10 Bar

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